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New Fonts You Say?

By the time 2020 ended, many people were passionately looking forward to the start of 2021; A new year means a new beginning, and how could things possibly get any worse? Now that we are closing in on the halfway point, we have had several events to celebrate: A successful COVID vaccine, America has their first female,…

DC Digest – 2021 Edition 4

Welcome to our April newsletter dear readers!  Depending on where you are as you read this, I hope Spring has sprung!  For me, the weather is starting to warm up, and plants are beginning to bud while birds and animals are bustling around, getting ready for their new year.  Some of you might be…

Why should I setup Stock Keeping Units?

Not every BC /NAV client will utilize the Stock Keeping Units functionality within the software. Many clients are not aware of what the functionality does and how it might help their business. What are Stock Keeping Units? First of all, let’s explain what a Stock Keeping Unit (SKU) is in…

Customer Engagement Success

3 Keys to Customer Engagement Success After over two decades of designing, building, and deploying Customer Relationship Management (“CRM”) and Customer Engagement (“CE”) systems, I’ve found recurring themes on what makes some projects more successful than others.  For this blog, I’ll use the newer term Customer Engagement (“CE”) to refer…

Exciting new features for Teams

It should come as no surprise that Microsoft Teams usage almost tripled during the COVID pandemic that struck the world. During this time, many companies were forced to find a way to continue in a socially distanced world. In steps, Microsoft Teams, A Microsoft 365 service included with all Microsoft…

Setting up support in Dynamics 365 for Finance and Operations

Are you looking for an easy way for your users to create support tickets with the IT staff?  Is your IT staff using Azure DevOps, but it’s too confusing to get your end-users into?  Do you not have ticketing software, but you have many remote users who need to raise…

ERP Transformation: Readiness framework – Part 3

The last part of this Blog series explores questions of Training and Testing. I bet you don’t want to overlook these when planning for your ERP transformation readiness. If you’ve been keeping up on this blog series, are wrapping up the discussion following ownership and business requirements, and project communication…

Who Has Two Thumbs and Is Highlighted on the New Website? THIS GUY!

IT Consulting firms grow their businesses using a variety of philosophies. Some of the go-to-market concepts I’ve encountered include: Ability to quickly scale and “throw bodies” at problems. Rapid training and development of junior resources. Specialization in a specific industry or application. Sell, sell, sell and hope it all works…